If we missed an item or accidentally sent you the wrong product, we will ship you the correct item(s) at no additional cost and issue a return shipping label so you can return the incorrect item to us at no cost. Please immediately notify us of the issue. HELP! MY ORDER IS MISSING AN ITEM, OR I RECEIVED THE WRONG PRODUCT. We will work with you to select a product that fits your needs and determine the best way to complete the exchange in keeping with our return policy. No problem! To exchange a product in new, unused, re-salable condition, just let us know. Please allow several business days for receipt of funds, depending on your specific financial institution’s policies. We will contact you upon receipt of the return, and again once your return has been processed and refund issued. Once we receive your return, we will do our best to process the return and issue your refund as quickly as possible. We reserve the right to de-authorize a return refund for items received in non-resalable condition. In the event that we are unable to credit your original payment method, store credit of the same amount will be issued. Once we receive your return and inspect the item(s), you will be issued a refund in the form of a credit to your original payment method. Upon authorization, you may return a new, unused item in re-salable condition for a refund of the item(s) purchase price. This RMA number should be clearly marked on the outside of the returned package. Used for many plumbing jobs, on cars and irregular shapes and provides over 2,000lb of pressure without marking the. Once we authorize the return, we’ll give you a Return Material Authorization (RMA) number. In all eligible cases, returns shall be initiated within 30 days following your receipt of the product.Ĭontact us and let us know you’d like to initiate a return. Please note that certain items, such as chemicals and consumables including Brillianize, INX and Tri-Flow products as well as toner dusting wipes, vacuum filters, etc., are non-returnable once opened. Most items can be returned within 30 days for refund or exchanged in new, unused, re-salable condition for any reason. Please let us know what’s wrong as soon as possible so we can work to make it right. The bottom line is: If you’re not happy, we’re not happy. We strive to work with all customers to build a positive, trust-based business relationship. We stand behind our tools and want you to be fully satisfied with your purchase.
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